2014-2016 Caprice - Recall re: power steering assist issues

Information on recalls (EPA, NHTSA, etc..) for the 2011 & up Caprice along with details on General Motors Technical Service Bulletins (TSB's). This forum is read only.
Locked
User avatar
elc32955
System Manager
Posts: 1928
Joined: Thu Nov 29, 2012 4:32 pm
Location: East Central Florida
Contact:

2014-2016 Caprice - Recall re: power steering assist issues

Post by elc32955 » Tue Mar 29, 2016 11:32 pm

All following content was obtained from the NHTSA webpage.

Report Receipt Date: MAR 18, 2016
NHTSA Campaign Number: 16V160000
Component(s): STEERING
Potential Number of Units Affected: 6,280
Manufacturer: General Motors LLC

SUMMARY:
General Motors LLC (GM) is recalling certain model year 2014-2016 Caprice Police Pursuit Vehicles manufactured May 15, 2013, to March 3, 2016. Corrosion of the electric power steering module and the torque sensor connector may cause a lose of electric power steering assist.

CONSEQUENCE:
A greater steering effort would be needed to control the vehicle if power steering is lost, increasing the risk of a crash.

REMEDY:
GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 22010.

NOTES:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov" onclick="window.open(this.href);return false;.

------------------------------------------------------------------------------------------

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS3965
URGENT - DISTRIBUTE IMMEDIATELY

Date: March 16, 2016

Subject: Stop Delivery Order for Upcoming Safety Recall 22010

Models: 2014-2016 Chevrolet Caprice Police Pursuit Vehicles (PPV)

To: All Chevrolet Dealers

STOP DELIVERY ORDER

Effective immediately, stop the delivery of certain 2014-2016 model year Chevrolet Caprice Police Pursuit Vehicles (PPV) in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is 22010.

It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014-2016 Chevrolet Caprice Police Pursuit Vehicles (PPV). Subject to the extended idling times and elevated temperatures experienced in typical police applications, these vehicles may experience loss of electric power steering (EPS) assistance while driving or idling as a result of fretting corrosion on the connector between the EPS module and the torque sensor. If power steering is lost, manual steering functionality is retained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.

To correct this condition, dealers will replace the steering gear assembly.

Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used vehicles, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.

The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on March 17, 2016. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.

A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.

Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display "N/A" under Release Date and "Incomplete – Remedy not yet available" under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.

We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles.

END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
System Manager and your tourguide for the day. Caprice Alumni, former owner of a 2011 Caprice 9C3 with a Rotofab CAI and front radiator cover, 3.45 LSD Camaro rear diff, Chris Henry performance tune, G8 GT 18" Enkei rims w/Holden lions, custom SLP axle-back muffler set with tips, Holden WM Caprice factory spoiler, Holden SSV leather steering wheel and leather shift knob, Whelen Alpha-12Q airhorn amp. G8 GT rear seat swap, AVS Ventshades.

smwalker
Posts: 1834
Joined: Mon Jul 29, 2013 6:44 am
Location: Azusa,CA

Re: 2014-2016 Caprice - Recall re: power steering assist issues

Post by smwalker » Mon Jun 22, 2020 3:48 am

An Update. They have added some more vehicles to the recall for the gold plated connectors in the steering gear.

https://static.nhtsa.gov/odi/rcl/2020/R ... 4-8746.PDF


Manufacturer Name : General Motors LLC
Submission Date : MAY 07, 2020
NHTSA Recall No. : 20V-254
Manufacturer Recall No. : N192285350


Number of potentially involved : 1,826
Estimated percentage with defect : 6 %
Vehicle Information :
Vehicle 1 : 2015-2016 Chevrolet Caprice PPV
Vehicle Type :
Body Style :
Power Train : NR

Descriptive Information : This recall covers all remaining MY 15 and MY 16 Chevrolet Caprice PPV vehicles
built before gold-plated terminals were added in production to the electric power
steering (“EPS”) gear assemblies to further address loss of EPS assist issues. The
subject vehicles, which had tin terminals, were built with dielectric grease added to
the torque sensor harness to reduce fretting corrosion and potential loss of EPS assist.
Manufacturing records were used to identify the affected vehicles. Vehicles already
included in recalls 16V160, 17V265, 17V382, or 19V801 are excluded.
21 Chevrolet Caprice PPV vehicles are affected by this recall.

Production Dates : MAY 03, 2015 - AUG 01, 2016
Steve Walker
Azusa, CA
'11 PPV 9C3 Huron White

Locked